Improving Buyers Experience on jewely-auctioned
We operate the Gemstone panel advisory service on Gemrockauctions under
Jewelry Sheriff program, in a nutshell you can request an audit on any item if you are uncertain about the accuracy of the item description or pictures.
The Jewelry Sheriff is a qualified gemologist who will review and audit the item and leave a publicly available report on the item page. We hope to maintain a quick turnaround time, but it may take up to 48 hours for the audit to be written, therefore we recommend you request an audit early in an auctions` cycle and add the item to your Item Watch list to keep an eye on the audit status.
In even more exciting news, we are rolling out the Sheriff program across our entire network, giving you an extremely consistent experience and tool set on all our sites!
Look out for “Audit Information” on the right hand side of all auction pages.
If you have any queries about the Sheriff program feel free to open a Support Ticket.
All sellers have to disclose treatment of gemstones listing and hallmark stamp if any.
If gemstone treatment is not know it has to be marked treated
All Jewelry items to have description of content example
18 k gold
Items Gold plated to be clearly listed.
Also clearly state If no hallmark
Testing or certified laboratories also have to be approved as per our list
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