Prices at Gemrock Auctions are in US dollars.
Wooded Path is staffed from Monday to Friday during business hours (AEST)
and will always try to respond to questions within 24 hours.
You can email us or telephone, or text 0404 308888.
Delivery times:
We always dispatch within three working days (excluding weekends and holidays)
via Australia Post.
The following table will help you to determine the approximate number of
days it will take before you receive your order -
Melbourne Metro: 1-2 days
Rural Victoria: 2-3 days
NSW and the ACT: 3-4 business days
The rest of Australia: 4-7 business days
USA and Canada: 10 - 14 business days (Canadian packages are often held by
customs so please allow extra time for this).
Europe - Approximately 10-14 business days (please note - Italian customs
often holds packages for an extremely long time)
South America (e.g. Brazil): approx. 20 business days (the delay is due to
customs checks. It has been our experience that in countries such as Brazil,
customs can hold packages for up to 2 months).
Eastern Europe: approx 10-14 business days (subject to customs checks) - which
once again can slow your delivery time considerably.
Please be patient for your items to arrive, as we are sending from AUSTRALIA, thank you.
What can I do if my parcel has not arrived in 6 weeks?
Firstly, please do email us directly at sales@woodedpath.com - or telephone or text us on: 0404308888
Computers and human error do occur from time to time - but we will do our very best to attend to a matter if we are told there is a problem.
We truly appreciate your custom and will do everything we can to look after you as well as your consignments!
Can I return my item for any reason?
Yes, in the unlikely event that you wish to return your item you have 14 days to notify us.
We do not receive returns after that period expires.
All returns are subject to inspection that we can ensure that they are in the same condition as originally dispatched.
For all purchases buy-it-now there is a money back policy,
whilst for all Auctions with multiple bidders we can only offer exchanges on that purchase thank you, unless the item is not as stated in the listing. We can put through second-chance offers to the folk who bid before you, at your request, on your behalf.
All returns should be sent to -
Gabrielle Brunsdon
GPO Box 1008
Melbourne Victoria
Australia 3001
And please do contact us to notify of your sending - thankyou!
Can I request insurance for my item?
Yes, we welcome it. Regular posting within Australia and via Airmail does not supply tracking or insurance. Please do contact us if you would like to purchase either registration or insurance for your consignment and we will arrange it. We realize that this does add to the cost of the item in general and this is why we leave it to the customer to decide which service they prefer.
Please note: If you choose not to take insurance we cannot be held liable if the parcel is damaged or lost in transit.
We value your comments - if you feel we could improve this service in any way please do let us know - we honestly value the items that being sent out and wish them to arrive safely to you door in a timely fashion.
We will do our very best and
thank you once again for your patronage,
best wishes
Wooded Path
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